Business Relationship Maturity Assessment consulting offering entails assessing the maturity of an organization’s business relationship practice including its organizational structure, processes, technology, as well as assessing the practice’s overall effectiveness to the organization. Procept also identifies high-level goals that the business relationship practice should work towards attaining.
Procept uses the Business Relationship Maturity Model (BRMM) and best practice frameworks such as the Business Relationship Body of Knowledge (BRM BoK).
The benefits of Business Relationship Maturity Assessment include to:
- Providing better efficiency and productivity in operations leading to an increase in ROI
- Improving the quality-of-service delivery resulting in increased customer satisfaction
- Ensuring streamlined BR technique adoption company-wide Improving stakeholder engagement and the outputs of elicitation
- Ensuring that the right tools are being deployed.
- Improving value-derivation on projects or initiatives
The Business Relationship Maturity Model (BRMM) depicts a 5-level relationship maturity continuum, where the uppermost (5th) level is a notional ideal state where the Business-Provider relationship fulfills the aspirations of both the Provider and its Business Partner.
Source – BRM Institute
Our methodology for this service is depicted in the diagram below:
