Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
procept_country
post
courses
procept_country
page
procept_africa_event

Cancellation and Refund Policy

The following represents our policy as it relates to training and exam registration cancellation and refunds.

  • In order to cancel or reschedule a confirmed training, please submit an email request to info@proceptafrica.com
  • Refunds or cancellations can only be issued if:
    • all cancellation requests are submitted within twenty calendar days from the date of registration (for full refund of paid registration fees)
    • all cancellation requests are submitted no later than five days prior to the scheduled training (for part refund with a charge of 50%)
  • Cancellation within two days will attract 75% penalty.
  • Please note that refunds can take between one to two weeks to process.
  • No show attracts 100% penalty.
  • Procept Africa reserves the right to cancel any training due to insufficient enrolment at least 5 calendar days in advance of the scheduled course date. Notice will be provided with the option to reschedule for a future course date or receive a full refund of registration fees.
  • Procept will not be held responsible for any expenses incurred by the customer where adequate notice is given for a cancelled training.
  • If a training is cancelled due to any unforeseen circumstances such as bad weather, riot or natural disaster, the customer is entitled to reschedule for a future training course or date.