Procept will help organizations design, establish, operate, maintain, and improve business relationship by facilitating strategic partnerships with the customers, identifying outcomes and market spaces that could be facilitated by services, supporting the development of the customer’s functional strategy, supporting the preparation of service level agreements for services, and establishing complaints handling system and ensuring the investigation of all complaints until final resolution
The benefits of Business Relationship Management Design to the organization include.
- Reducing project risks such as project rework, scope creep and user resistance
- Improving stakeholder engagement and buy-in
- Gaining competitive advantage and boosting bottom-line
- Minimizing unambiguity in the outcome of advisory reports
- Identifying unmet technology needs
- Making sense of your existing tech portfolio and projects
Our methodology for this service is depicted in the diagram below:
Implementation Support
The value of business relationship manager is in the realization of benefits, avoidance of cost, understanding of required capabilities and modelling the organization, developing and maintaining relationship models, communicating, training, and supporting relationship agents, reviewing relationships, coordinating relationship journeys and managing exceptions in relationship journeys.
Our consultants provide implementation support using best-fit methodologies that provide the optimum result.
In the past we have employed the Deming Cycle; Plan-Do-Check-Act, the Waterfall and Agile approaches.
The benefits of business relationship management implementation to the organization include;
- Improving stakeholder engagement and buy-in
- Gaining competitive advantage and boosting bottom-line
- Reducing project risks such as project rework, scope creep and user resistance
- Prioritizing business requirements
- Discovery of organisational requirements
- Efficient application and implementation of new solutions by the organization
