Information Technology Infrastructure Library (ITIL ®) is a widely adopted body of knowledge and best practice framework for service management worldwide. ITIL 4 has evolved from the current version (ITIL v3) by re-shaping much of the established ITSM practices in the wider context of: customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 provides practical and flexible guidance to support organizations on their journey to digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.

This 3-day session will equip participants in the fifth ITIL 4 publication and the latest evolution of the most widely adopted guidance for ITSM.

LEARNING OBJECTIVES

This three-day workshop will enable participants to:

• • Understand concepts regarding the high velocity nature of the digital enterprise, including the demand
    it places on IT.
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’.
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for
    delivering high velocity IT.
  • Know how to contribute to achieving value with digital products.

WHO SHOULD ATTEND?
Individuals continuing their journey in Service Management;
ITSM Managers and aspiring ITSM Managers;
Managers of all levels involved in shaping direction and strategy or developing a continually improving team.
Existing ITIL qualification holders wishing to develop their knowledge.

PREREQUISITE
The prerequisite for this course is that the candidate must have passed the ITIL 4 Foundation examination.

COURSE MATERIALS
Each participant will receive a course binder containing copies of presentation slides, case studies, exercises, and suggested solutions.

ITIL 4 HIGH VELOCITY IT CERTIFICATION EXAM
Participants are required to write ITIL 4 High Velocity IT certification exam at the end of the course. The exam consists of 40 multiple choice questions, with a passing score of 28, equating to 70%.

WHAT YOU WILL LEARN

1. Course Introduction & Introduction;
   • Terms, why high velocity IT, objectives of digital products.
2. High Velocity IT Relationships:
   • Four dimensions; ITIL guiding principles; service, value system; ITIL practices.
3. Principles, Models and Concepts for delivering High Velocity IT.
4. Achieving Value with Digital Products.
5. Wrap Up, Mock Exam and Closing.
6. ITIL 4 High Velocity IT Exam.