Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada. We specialize in consulting, training and software solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, East Africa, Zambia and now Ghana.
Procept is recruiting to fill the position of Head, Consulting Services, to lead the provision of consulting and training services specifically and other services in accordance with the company’s strategic plan. The ideal candidate has about 10 years’ experience and a goal-getter; and is able to work under pressure to get things done in accordance with stringent deadlines.
The Head, Consulting Services will also provide strategic, unbiased, objective advisory services for improved business performance, organic growth and significant shareholder returns.
Responsibilities: Reports to the MD/CEO
Duties and Responsibilities
As Head, Consulting, you are accountable for the sourcing and delivery of consulting and training assignments, and managing the work of consulting and training units of the firm.
Specifically, you will:
- Lead the sourcing of consulting and training business;
- Lead the proposal development and defence of consulting and training services;
- Accountable for the delivery of consulting and training assignments;
- Mentor, coach, manage and guide consulting staff in the execution of consulting assignments;
- Key member in the planning and execution of the company’s strategic plan;
- Account Management:
- Be accountable for the overall health of the company’s key accounts – timeliness, quality, customer feedback.
- Manage customers at senior leadership levels and their expectations. Growing such customer relationships in value, customer satisfaction, revenue mix.
- Explore and capitalize on opportunities to cross-sell and up-sell to existing clients.
- Constantly innovate and create new solutions/accelerators/POVs which maps to the marketplace requirements.
- Act as a thought leader to help set direction for the industry.
Skills, Experience and Attributes
- Five to ten years’ in-depth experience delivering consulting and training assignments (mainly IT).
- Five to ten years’ in-depth experience selling consulting and training services (mainly IT).
- Five years’ experience managing consulting team size of twenty and above.
- Demonstrable experience in strategic planning and business development processes.
- Creativity and innovation skills.
- Excellent interpersonal, problem-solving and communication skills – verbal and written.
- Excellent quantitative and analytical reasoning.
- Commercially aware and strong understanding of business environments.
- Strong Microsoft office suites of software – PowerPoint, Excel and Word.
Education, Qualification and Certification
- Bachelor’s degree in numerate sciences including computer sciences, business administration, accounting, economics, etc
- To be successful in this role, you require four or more of the following designations:
- ITIL4 designations; foundation, managing professional and/or strategic leader stream.
- PMP and/or PRINCE2 Foundation and Practitioner.
- CBAP or CCBA.
- Business Continuity Management Practitioner or equivalents.
- Organizational Change Management certification.
- ISO Certifications – 20000-1; 22301; 27001; etc.
- TOGAF 9 Certified.
- COBIT Foundation, COBIT Assessor and/or COBIT Implementer.
- Master’s degree in any business-related field is an advantage.
Mode of application:
Your application letter with an updated CV should be sent to vacancies@proceptafrica.com or apply here.
